Website Terms of Use


Exchange Train Ltd (“we, our or us”) operates websites (, & and an app (the “site(s)”). We are registered in England and Wales under company number 12094692 and have our registered office at Harwood House, 43 Harwood Road, London, United Kingdom, SW6 4QP.

Acceptance of these terms

You agree to comply with, and confirm that you accept these terms of use by using our sites.

You must not use our sites, if you do not agree to these terms. Please retain a copy of these terms for future reference.

Other terms may apply

Our [privacy policy], which if referred to in these terms of use, also applies to your use of our sites.

Change of terms

We reserve the right to amend these terms from time to time. It is therefore important that each time you chose to use our sites, that you check the terms of use which are in force at the time of use.

Change of sites

As amazing as it is, our site may need to be updated and changed from time to time. We will aim to give you reasonable notice if any big changes are due to take place.

Withdrawal or suspension

We will do our best to keep making our sites available to you, free of charge. However, it is not guaranteed that our sites, or any content on it, will not be withdrawn or suspended and we reserve the right to do so for operational reasons or other business related reasons.  Again, we will aim to give you reasonable notice of any suspension or withdrawal.

Responsibility rests with you to ensure that everyone who is using our sites through your internet connection is made aware of these terms of use and other terms and conditions which may apply to them. You must ensure that they comply with them.

Confidential account details

You must treat all account details which you choose or which are provided to you (e.g. username and password) as confidential. These details must not be disclosed to a third party as these form part of our security procedures.

We reserve the right to disable any user account where we have reasonable belief of misconduct or breach, including, but not limited to, the following:

  • you have shared your account details with a third party or your account security has otherwise been compromised;
  • you print off, copy or download any part of our sites in breach of these terms of use;
  • you misused our sites by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful;
  • you attempted to gain unauthorised access to our sites, the server on which our sites are stored or any server, computer or database connected to our sites;
  • you have failed to comply with any of the provisions of these terms of use; or
  • you have used language or conduct that is defamatory, discriminatory, offensive, racist or obscene in communications with Exchange Train employees or associated solicitors.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at or


Whilst we provide the platform for solicitors to provide you with offers for the sale or purchase of property (“Quotes”), we do not sell conveyancing services. By deciding to instruct a solicitor to carry out the conveyancing on your property, from those who you have received Quotes via our sites, you are entering into a separate agreement between you and the solicitor’s firm and we are not party to that agreement.

Whilst we will always endeavour to provide you with a range of Quotes, we cannot guarantee that any Quotes will be received or issued.

By posting a Quote to you through our sites, a solicitor is not at that point committed to providing their service for that price quoted. Similarly, by viewing or accepting a quote through our sites, you are not committed to paying that fee to the solicitor.

Whilst we may spot check and review quotes as a way of quality assurance, or if you ask us to do so, we have no obligation to review Quotes. We further reservice the right to edit or remove Quotes at any time. The posting solicitor may also do so.

For transparency we at Exchange Train take a 7.5% referral fee from each completed transaction

Site material ownership

We are the owner or the licensee of all intellectual property rights in our sites, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

If you want to use any pages from our sites for your personal use only, you may print off one copy, and may download extracts. However, you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our sites must always be acknowledged.

You must not use any part of the content on our sites for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our sites in breach of these terms of use, your right to use our sites will cease immediately and you must, at our discretion, return or destroy any copies of the materials you have made.

Reliance on information

We provide content on our sites for general information only and this does not amount to advice on which you should rely on. Always obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our sites.

Although we make reasonable efforts to update the information on our sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our sites is accurate, complete or up to date.

Linked websites

We are not responsible for any third party sites or resources which our sites may contain links to. These links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Liability for loss or damage

Both consumers and business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Business users:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our sites or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    1. use of, or inability to use, our sites; or
    2. use of or reliance on any content displayed on our sites.


  • In particular, we will not be liable for:
    1. loss of profits, sales, business, or revenue;
    2. business interruption;
    3. loss of anticipated savings;
    4. loss of business opportunity, goodwill or reputation; or
    5. any indirect or consequential loss or damage.

If you are a consumer user:

  • Please note that we only provide our sites for domestic and private use. You agree not to use our sites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

Use of your personal information

We will only use your personal information as set out in our [Privacy Policy.]

Internet viruses

We do not guarantee that our sites will be secure or free from bugs or viruses.

Configuring your information technology, computer programmes and platforms to enable you to access our sites, if your own responsibility. Your own virus protection software should be used at all times.

You must not misuse our sites by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our sites, the server on which our sites are stored or any server, computer or database connected to our sites. You must not attack our sites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 or relevant local laws. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our sites will cease immediately.

Jurisdiction in case of disputes

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. Both parties agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Registered trademarks

Exchange Train and the Exchange Train logo are registered trademarks of Exchange Train Ltd. You are not permitted to use them without our approval.